Privacy Policy

At Printed Merch, we are committed to safeguarding and preserving the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website or services.

Please take a moment to read this policy carefully to understand how your personal data will be treated. By using our website or services, you consent to the practices outlined in this policy.

Information We Collect

We collect the following types of personal information to provide and improve our services:

• Personal Information: This may include your name, company name, email address, phone number, billing and shipping address, and payment details.
• Account Information: If you create an account with us, we collect login credentials and details related to your orders and preferences.
• Order Information: When you make a purchase, we collect information related to the transaction, including order history, product choices, and any special requests.
• Website Usage Information: We may collect information about your device and how you interact with our website, such as IP addresses, browser type, and pages visited. This information helps us improve the functionality and user experience of our site.

How We Use Your Information

The personal information we collect is used to:

• Process and fulfil your orders, including sending confirmations, updates, and delivering products.
• Communicate with you about your order, respond to inquiries, and provide customer support.
• Personalise your shopping experience by recommending products and promotions that may be of interest to you.
• Improve our website and services by analysing user behaviour and feedback.
• Comply with legal obligations and prevent fraud or misuse of our services.

Marketing Communications

With your consent, we may use your contact details to send you marketing communications about new products, special offers, or updates. You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in the emails or by contacting us directly.

We will never sell or rent your personal information to third parties for marketing purposes.

Cookies

Our website uses cookies to enhance your browsing experience and collect information about how you use the site. Cookies are small data files stored on your device when you visit a website. These cookies help us:

• Recognise you when you return to our website.
• Understand how visitors use the website and identify areas for improvement.
• Provide you with personalised content and recommendations.

You can choose to disable cookies through your browser settings, but doing so may affect the functionality of our website.

Third-Party Services

We may share your personal data with trusted third-party service providers, such as:

• Payment Processors: To process payments securely.
• Delivery Services: To fulfil and deliver your orders.
• Analytics Providers: To analyse website usage and performance.

These third-party providers are required to comply with data protection laws and may only use your data as necessary to provide their services to us.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

While we strive to protect your personal information, please be aware that no system can be 100% secure, and we cannot guarantee the absolute security of data transmitted over the internet.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymise it.

Your Rights

Under data protection laws, you have the following rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request that we delete your personal data, subject to certain legal requirements.
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to request a copy of your personal data in a commonly used format and transfer it to another service provider.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing or other legitimate interests.

If you wish to exercise any of these rights, please contact us at sales@printedmerch.co.uk We will respond to your request within one month, as required by law.

International Data Transfers

As Printed Merch is based in the UK, your personal information will be processed and stored within the UK and the European Economic Area (EEA). If we transfer your data outside the UK or EEA, we will ensure appropriate safeguards are in place to protect your data.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns regarding our Privacy Policy or how we handle your personal information, please contact us at:

Printed Merch
Upper Wortley Business Centre
127 Upper Wortley Road
Leeds
LS12 4JG
Email: sales@printedmerch.co.uk
Phone: 0113 3507275

By using the Printed Merch website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described.